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Hello!

I'm Joe Marshall,
Product Manager &
Certified ScrumMaster®.

I help teams discover, clarify and prioritize business needs, driving real value out of your people, processes and products.

Profile

A little more about me.

Hi there, I'm Joe Marshall.
For my entire career, I've noticed one thing about myself: I work on problems and help solve them. I'm an product entrepreneur at heart.

I've done everything from working in small to medium sized organizations with the home inspection industry, to really small tech startups, architects, artists, musicians and more.

I discovered Product Management as a discipline when senior leadership saw I could enhance processes and deliverables, work directly with customers, build feedback loops and ultimately enhance the customer experience. Now that I'm in Product Management, I could not imagine myself in a different position.

Helping people solve their real-world, every day problems is what drives me and makes me wake up every day.

I've helped organizations like the largest US home inspection agency (US Inspect) articulate their product vision, rebuild and retool flagship products, participate in and lead Agile teams (InGo.me) document and improve processes, research and size markets, craft go-to-market launch plans and conduct user and customer interviews. I've also done a few side projects like SameTime.co and Communicare to name two.

My passions are tech, DIY projects, learning, reading, making my own music and discovering new artists, the outdoors, lively discussions, economics, travel, mountain biking, road biking and exercise.

Contact Me Download CV

Services

Clear and thoughtful product vision.

I can help your organization uncover hidden insights, craft your product roadmap and execute a plan to cross the finish line.

  • Product Management

    Helping companies, teams and non-profits find their "why" through data, research, market sizing, rapid, lo-fidelity prototying and ultimately building user feedback loops.

  • Communication

    Effecient, clear and concise communication are critical for any business environment. I help teams craft, distill and diseminate essential information to multiple stakeholders, internal and external.
    Within Product Management, I've written release notes, recorded how-to-videos and written help and support articles to guide users from start to finish.

  • Marketing

    With a background in Marketing, I've been able to identify, scope and size target markets and help teams and organizations craft a go-to-market strategy, tactics, write copy, construct landing pages, compose presentations, talking points, FAQs and launch plans and product announcements.

  • Customer Success

    I've lead Customer Success teams in developing standard operating procedures, de-escalating conflicts with customers and evaluating and configuring tools to ensure team success.

Skillset

Work Management

Creative and entrepreneurial problem solver with 10 years experience building brands and products. Seeking to continue Product Management career.

  • Pivotal Tracker
  • Trello
  • Typeform

Skillset

Design and Protoyping

  • Photoshop
  • Figma
  • Sketch
  • Canva

Skillset

Productivity

  • Zapier
  • Google Apps
  • Powerpoint/Keynote

Skillset

Marketing

  • Autopilot
  • Google Analytics
  • Google AdWrods
  • Google Optimize
  • MailChimp

Skillset

Interpersonal

  • Leadership
  • Scrum
  • Mentorship
  • Collaboration
  • Public Speaking

Career and Education

Resume

Luck is a matter of preparation meeting opportunity. - Seneca.

Experience

Oct 2015 - Present

InGo

Director of Product Management

  • Mentored sales staff and customer success teams resulting in 10% increase in YoY sales
  • Led agile team in weekly sprints and maintained product backlog to enhance InGo web app
  • Leveraged 250 surveys, NPS scores and 800 support tickets to set product vision and roadmap
  • Crafted mockups, scoped user stories, defined requirements, and acceptance criteria
  • Entrepreneurial ability to identify and prioritize business and product needs

Nov 2014 - Oct 2015

InGo

Director of Marketing

  • Devised on-boarding experience resulting in 200% increase of product shipped after one month
  • Implemented documentation protocol, decreasing product installation time by 25%
  • Invited as social media marketing expert and spoke as a panelist at industry flagship event
  • Crafted online certification training course producing 16 certified installers in 8 countries
  • Devised 5 lead funnels based on most-trafficked web pages, resulting in 190% lead increase YoY

Apr 2013 - Nov 2014

US Inspect

Marketing Strategist

  • Led redesign efforts of online scheduling tool based on over 100 surveys and internal feedback
  • Crafted branding and redesign efforts for core product (Inspection report) to over 40,000 customers annually

Sep 2008 - Apr 2013

Sire Studios, Inc.

CEO, Owner

  • Founded web design agency and managed business operations such as writing contracts,marketing, pricing, accounting and new business development
  • Educated and trained clients on CMS’s, Google Analytics, WordPress, Stripe and Squarespace

Education

Apr 2017

cPrime

ScrumMaster Certification

Earned ScrumMaster certification on first attempt at exam. Passed with a 92% score.

Sept 2015

General Assembly

Product Management, Part Time, Class Six

Attended weekly evening class at General Assembly in Washington, D.C.. Earned class certificate.

Sept 2004 - May 2008

George Mason University

Bachelor Degree, Marketing, Minor in Economics

Attended George Mason University's School of Management, class of 2008. Earned a cumulative GPS of 3.33. Earned Dean's List final senior semester.

Sept 2007 - Dec 2007

University of Leicester

Study Abroad, Direct Exchange Program

Attended a direct exchange program through George Mason University to continue university study and earn required School of Management credits. Earned passage at conclusion of program in Dec 2007.

Portfolio

Selected Projects and Success Stories.

These are some of my selected projects. It's a wide variety but it includes some key projects from my previous positions and side project ideas.

Network Notifications

This feature was devised out of market research, user feedback and aligning our own strategic priorities of getting more marketing out of each social-user. What I concepted, scope and wrote acceptance criteria became Network Notifications. After discussing the idea with senior stakeholders, team members and customers, I mockuped up the product demo, obtained feedback, iterated and ultimately scoped, prioritized and established a KPI for this feature. We expected a 20-30% open rate on a cold email. To our amazement, these emails retained (varying on size/market/demographic and content) anywhere from a 45% to 88% open rate, which is almost as high as a text message. Details

US Inspect, Home Inspection Report

I worked with senior stakeholders, field personal, internal customer support staff and customers to obtain feedback, ideas and ultimately using that feedback to concept the next generation of our flagship deliverable, our home inspection report. I developed a design language, mocked up and scoped the project. The results? Customers love them and the Agents love them. We transformed something stale, stagnant and uninspiring to a bright, friendly colorful experience for the prospective homeowner so he or she could make a decision in confidence for one of life's biggest moments. Details

Explore

Lorem ipsum Dolor deserunt labore sint officia. Magna et aute enim proident tempor sunt quis nulla voluptate fugiat velit. Details

SameTime.Co

SMS Service with no app to download, just pure group text message reminders to help you reach your goals, as a group, at the same time. Details

Bicycle

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Salad

Lorem ipsum Dolor deserunt labore sint officia. Magna et aute enim proident tempor sunt quis nulla voluptate fugiat velit. Details

Contact

I'm available for new opportunities.

Want to work together? Drop me a line at hello@joermarshall.com

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Where to find me

Falls Church, VA

Email Me At

hellojoermarshall@gmail.com

Call Me At

Mobile: (+703) 819 8890